MAVERLICIOUS CAFE

No-Refund Policy for Payment Gateway Transactions
Effective Date: June 2026

PRIVACY POLICY

1. Overview

This No-Refund Policy governs all payments made to Maverlicious Cafe through our online and in-person payment gateway channels. By completing a payment transaction with us — whether online, via QR code, card terminal, or any other digital payment method - you acknowledge that you have read, understood, and agreed to the terms set out in this Policy. All sales made at Maverlicious Cafe are considered final upon successful payment processing.

2. Scope of This Policy

This Policy applies to all transactions conducted through Maverlicious Cafe's payment channels, including but not limited to:

3. No-Refund Policy Statement

Once a payment transaction is successfully processed and confirmed, Maverlicious Cafe does not offer refunds, reversals, cancellations, or exchanges, except as expressly stated in Section 4 of this Policy.

This applies to all forms of payment including but not limited to:

4. Exceptions to the No-Refund Policy

Maverlicious Cafe acknowledges that exceptional circumstances may arise. A refund or order adjustment may be considered solely at the management's discretion under the following limited circumstances:

4.1 Duplicate or Erroneous Transactions

If a payment is charged more than once for the same order due to a system or processing error, the duplicate charge will be reversed upon verification. Customers must notify us within 24 hours of the transaction.

4.2 Failed Order Fulfilment

If Maverlicious Cafe is unable to fulfil a confirmed pre-order (e.g. item out of stock after payment, cafe closure on that day), the customer will be offered either a full store credit or a refund at the cafe's discretion.

4.3 Severe Product Quality Issue

If a product is found to be in a condition that is clearly unfit for consumption and the customer raises the issue at the point of receipt (before consumption), the cafe may at its discretion offer a replacement item or store credit. No cash refund will be issued for partially consumed products.

Note: Change-of-mind, incorrect orders placed by the customer, and third-party delivery errors are not grounds for a refund.

5. Chargeback & Payment Dispute Notice

Initiating an unauthorised chargeback or payment dispute with your bank, card issuer, or e-wallet provider without first contacting Maverlicious Cafe constitutes a breach of this Policy. We reserve the right to:

Customers are encouraged to contact us directly at the details provided in Section 8 before raising a dispute with their payment provider.

6. Store Credits

Where a refund is not applicable but a goodwill gesture is warranted, Maverlicious Cafe may issue store credits at management's discretion. Store credits:

7. Governing Law

This Policy is governed by the laws of Malaysia. Any disputes arising from or in connection with transactions made at Maverlicious Cafe shall be subject to the jurisdiction of the Malaysian courts. This Policy is also subject to applicable consumer protection provisions under the Consumer Protection Act 1999 (Malaysia).